Refund policy

Refund Policy

At FCTR, we stand behind the quality of our products. Please review the following guidelines for returns, exchanges, and refunds.

30-Day Returns

We accept return requests for eligible products within 30 days of delivery. To request a return, contact us at support@fctrsports.com with your order number, the item you wish to return, and the reason for your request.

Uniforms and print-on-demand products are excluded from our standard 30-day return policy and are subject to the terms below.

Please contact us before shipping any items back. Once your return is approved, we will provide return instructions.

Print-on-Demand Products — All Sales Final

Print-on-demand products are made specifically for your order and are clearly marked “All Sales Final.” These items are not eligible for returns or exchanges due to sizing, color preferences, or a change of mind.

The final-sale restriction does not apply to items that arrive damaged or have a confirmed quality issue, including a printing or decoration defect. Contact us with your order number, a description of the problem, and clear photos so we can review the issue and arrange a return, replacement, or refund as appropriate.

Uniform Returns and Exchanges

Uniform returns and exchanges are reviewed on a case-by-case basis. Submitting a request does not guarantee approval. Requests related to sizing, fit, or a change of mind may be declined.

Uniforms that arrive damaged or have a confirmed quality issue are an exception to this restriction. We will address the issue through a return, exchange, replacement, or refund, depending on the circumstances and product availability.

Damaged Items and Quality Issues

Please inspect your order upon receipt and contact us promptly if an item arrives damaged or has a quality issue.

Email support@fctrsports.com with:

  • Your order number.

  • The name of the affected item.

  • A description of the damage or quality concern.

  • Clear photos showing the issue.

Damage and quality concerns are eligible for review for all products, including uniforms and print-on-demand items marked “All Sales Final.” Please keep the affected item until our team provides instructions.

Refunds

We will notify you when your return has been received and reviewed and confirm whether your refund has been approved. If a physical return is not required, our team will confirm the resolution directly.

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process and post the refund.

Contact Us

For questions about returns, exchanges, refunds, or product quality, contact support@fctrsports.com. Please include your order number so we can assist you.